TIMO is an automated and configurable incident tracking system with a web interface. All communications and notifications are tracked, providing a complete audit trail of all service request activities. Comprehensive reporting provides an excellent way of monitoring and processing service calls effectively and efficiently. TIMO’s inbuilt automation streamlines incident-related workflows, allocates tasks to dedicated resources based on the type of incident, and monitors progress against preset SLAs. We are currently supporting more than 5,000 users globally.
